Embracing Inclusive Design

Embracing Inclusive Design: A Commitment to Who We Serve and Enhanced Fundraising Success


As the former Senior Vice President of Marketing & Communications at Boys & Girls Clubs of America (BGCA), I've witnessed the profound impact that inclusive design can have not just on the 3.3 million young people we serve annually through our 5,400 Clubs, but also on our ability to engage and inspire our donors. Inclusive design is not just about accessibility—it's a strategic approach that can significantly enhance our fundraising efforts by connecting with a broader, more diverse group of supporters.



What is Inclusive Design?

Inclusive design ensures all marketing materials are accessible and considerate of diverse audiences, including those with disabilities, different cultural backgrounds, and varying levels of digital literacy. This involves using clear language, accessible color schemes, and multiple formats for content delivery.

At BGCA, inclusive design is foundational to our marketing strategies because it ensures that every potential donor, regardless of their background, abilities, or preferences, can fully engage with our mission to enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens.


The Role of Cultural Design in Inclusive Fundraising

Cultural design involves tailoring marketing strategies to be culturally relevant and sensitive to the diverse communities we engage with. This includes understanding and respecting cultural norms, values, and communication styles.

At BGCA, we've seen firsthand how cultural design can enhance our fundraising efforts. For example, we ensure our communications are available in both English and Spanish, reflecting our commitment to serving diverse communities across the country.


How Inclusive and Cultural Design Elevate Fundraising
  1. Broader Donor Reach: Inclusive design allows us to connect with a more diverse donor base. By making our communications accessible and relatable to people from different backgrounds, abilities, and cultures, we expand our reach. For example, offering materials in multiple languages and ensuring digital content is accessible to people with disabilities helps us engage donors who might otherwise be excluded. Consider integrating an accessible donation platform like Classy, which ensures mobile-optimized, inclusive giving experiences.
  2. Enhanced Donor Engagement: When potential donors see themselves reflected in our marketing materials, they are more likely to feel a personal connection to our cause. Inclusive design enables us to craft messages that resonate with a wider array of donors, leading to deeper engagement and, ultimately, higher levels of giving. Leverage Figma for designing accessible digital campaigns that captivate a broad audience.
  3. Building Trust and Loyalty: Donors are more likely to support an organization that demonstrates a commitment to inclusivity. By integrating inclusive design into our fundraising campaigns, we show donors that we value and respect all individuals. This builds trust and fosters long-term loyalty. Explore UserWay to enhance your website’s accessibility, making it easier for all donors to engage and contribute.


BGCA's Approach to Inclusive and Cultural Design in Fundraising

At BGCA, we've implemented several strategies to ensure our fundraising efforts are inclusive, culturally sensitive, and accessible to all:

  1. Diverse Program Offerings: BGCA offers a variety of programs that cater to diverse interests and needs, including education, career, character & leadership, health & wellness, the arts, and sports & recreation. This diversity in programming allows us to create inclusive fundraising campaigns that appeal to a wide range of donors passionate about different aspects of youth development.
  2. Multi-Language Communications: We ensure our key communications are available in both English and Spanish, reflecting our commitment to serving and communicating with diverse communities. This bilingual approach extends to our fundraising efforts, allowing us to engage with a broader donor base.
  3. Accessible Digital Platforms: Our digital platforms are designed with accessibility in mind, featuring clear navigation and readable fonts. This commitment to digital accessibility ensures that all potential donors can easily find information and contribute to our cause.
  4. Inclusive Partnerships - SMART Girls Program: Our SMART Girls program is designed to meet the developmental needs of girls aged 8-18. This program, which covers topics like body image, self-esteem, and healthy relationships, demonstrates our commitment to inclusive programming that addresses the specific needs of diverse youth populations.
  5. Diverse Storytelling: We consistently feature success stories from Club alumni representing various backgrounds and achievements. These diverse narratives help donors from all walks of life connect with our mission and understand the impact of their contributions.


Examples of Inclusive Design in Other Nonprofits' Fundraising:
  1. "Give the Gift of Sight" Campaign (The Fred Hollows Foundation):
    This global campaign focuses on restoring sight to individuals in developing countries. The Foundation ensured that its website was accessible to people with visual impairments, offering screen reader compatibility and high-contrast options. They also provided donation options in multiple currencies, making it easier for international donors to contribute.
  2. "No Kid Hungry" Campaign (Share Our Strength):
    This campaign aims to end child hunger in America. They used a mix of digital and traditional media to reach donors across different demographics. Their online donation platform was mobile-friendly and accessible, and they offered print materials for older donors who prefer offline engagement. The campaign also included diverse stories and imagery that resonated with a broad audience.
  3. "Humanity & Inclusion" Campaign (Handicap International):
    This organization rebranded to emphasize inclusivity in all their communications. Their fundraising campaigns feature diverse representations of people with disabilities and ensure all digital content is fully accessible. They also provide multiple ways to donate, accommodating various preferences and abilities.


Conclusion

Inclusive and cultural design are more than just best practices—they're essential strategies for connecting with diverse donors and effectively communicating our mission. At BGCA, our commitment to these principles has been key to our fundraising success, helping us build trust, expand our reach, and create lasting relationships with our supporters.

As we continue to serve millions of young people across the nation, we remain dedicated to inclusive design in all our efforts. By ensuring that our messaging and campaigns reflect the diversity of the communities we serve, we not only enhance our fundraising capabilities but also stay true to our mission of helping all young people reach their full potential.

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